Shipping Information:

Refund, Returns and Cancellation Policies:

We do stand behind our products! Money back guarantee!

You can return an item with in 14 days and we will exchange it for the same item or issue a store credit/refund for the amount of the item (minus S & H & restocking fee).

Items returned for store credits or refunds must be in New/Unopened condition. 15% restocking fee only applies to items that are returned for a refund.

We will replace items that are damaged during shipment. Please take a picture of the package and item and email it to us. We will send a pre-paid shipping label for you to send the item back to us for a replacement.

You must contact us for a Return Authorization Number before returning your item. This helps us better process your return and get your replacement item out to your as soon as possible. We do not send out replacements or issue credits/refunds until the item or items are received in our returns department.

15% Restocking fee may apply for returns.

If an item is damaged during shipping we will send you a pre-paid label for you to return the item. Once we receive the item back we will send you a replacement. If we run out of stock we will issue a refund.

Frequently Asked Questions:

How long does it take for items to ship?

A. In most cases your order will be shipped out to you with in 2 business days. It can take 7 to 14 business days in some cases for your item to arrive via UPS Ground, US Postal or through other shipping services. Depending on the item(s) ordered. Some items might take longer.

Is there RUSH Service available?

A. Yes, we do offer a RUSH service to get your items faster than normal. This service does cost $20.00 flat fee due to what it cost(s) us to send it rush.

*NOTE - If you have ordered an item that weighs a lot or a very large order it might cost more than the standard Rush Flat Fee for Rush Service. Please call to find out a quote before requesting it if it your order is large or heavy in weight.

Is your web site secure for ordering online?

A YES! We have a very secure website! You are safe in ordering online and we do not keep your credit card information. It is encrypted when you order to where no one can see your information.

Can I order by phone and have my item shipped to another address?

A. Yes, if you are ordering an item for another person and want it delivered there we can drop ship it for you.

What Payment Types do you accept?

A. Visa - Master Card - American Express - Pay Pal - Check by Phone ($40.00) Return Check Fee Applies + amount of order if check is returned.

Do you have a catalog we can order?

A. Yes, we have a catalog that has thousands of items in it. Our catalogs are $5.00. You can call 936-307-1301 to order by phone.

What if an item I order is out of stock?

A. We will not charge your credit card until we know the item is in stock. Should we find out that an item is back ordered after charging your card; we would issue an immediate refund and notify you. If you paid by Pay Pal we will issue you a refund within 48 hours or less and notify you via email or phone that the item was out of stock.

What name will be on my credit card or pay pal statement?

A. We have several gift websites. All of the websites are processed through our parent company W @HA. You will see the merchant ID of W@HA on your statement.

We also have an eBay store that we sometimes offer great deals. You can find us on eBay under the eBay ID: gift-outlet-shopping

We also have another gift store website at: www.giftoutletshopping.com www.gift-outlet-shopping.com